We're Here to Help
Reach out and we'll respond within 24 hours.
Whether you have questions about our services, need clarification on your situation, or want to start an application, we're ready to assist.
Every inquiry receives personal attention. No automated responses, no chatbots, just real people who understand benefits systems.
Our Office
Address:
Level 8, 147 Pitt Street
Sydney NSW 2000
Australia
Email:
[email protected]
Working Hours:
Monday to Friday: 9:00 AM - 5:30 PM AEST
Saturday: 10:00 AM - 2:00 PM AEST
Sunday: Closed
Response Times
We aim to respond to all inquiries within 24 hours during business days. Urgent requests submitted through our Urgent Processing Service receive same-day attention.
If you don't hear from us within 24 hours, please check your spam folder or send a follow-up email.
In-Person Consultations
While most of our work is conducted remotely for your convenience, we do offer in-person consultations at our Sydney office for complex cases or those who prefer face-to-face meetings.
In-person appointments must be scheduled in advance via email. Walk-ins cannot be accommodated due to privacy requirements and scheduling constraints.
Accessibility
Our office is wheelchair accessible via building elevator access. If you have specific accessibility needs for a consultation, please let us know in advance so we can ensure appropriate accommodations.
We also offer phone and video consultations for those who cannot visit our office.
Before You Contact Us
What information should I prepare?
Having basic information ready helps us assist you faster: your current living situation, employment status (if applicable), existing benefits you receive, and a brief description of why you're seeking support.
Do I need to know which benefit I need?
Not at all. If you're unsure what you qualify for, that's what our Eligibility Assessment service is designed to address.
Is there a charge for initial contact?
No. Initial inquiries and brief consultations to determine which service suits your needs are always free.
Can you help people outside Sydney?
Yes. We work with clients across all of Australia. Most services are conducted remotely.
Your Privacy
All communications are confidential. We never share your personal information with third parties except where required to process your benefit applications with government agencies.
For full details, please review our Privacy Policy.
Prefer to Start Online?
If you already know which service you need, you can submit a request directly through our Services page. This helps us prepare for our initial conversation and can speed up the process.