Terms of Use

Agreement to Terms

By accessing and using the opal-moor website and services, you agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our services.

Services Description

opal-moor provides professional assistance with social benefits applications and related services in Australia. Our services include eligibility assessments, application preparation, submission support, and appeals assistance.

Nature of Services

We are not legal representatives, government employees, or financial advisors. We provide administrative support and expertise in navigating government benefit programs. We do not guarantee specific outcomes or approval of any benefit application, as final decisions rest with the relevant government agencies.

Client Obligations

When using our services, you agree to:

• Provide accurate and complete information
• Respond promptly to requests for documentation or clarification
• Inform us of any changes to your circumstances that may affect your application
• Comply with all requirements from government agencies
• Review all documents before submission and confirm accuracy

Payment Terms

Services are billed at the rates published on our website. Payment is typically required before work commences, unless alternative arrangements have been agreed in writing. All prices are in Australian Dollars (AUD) and include GST where applicable.

Refund Policy

If we determine we cannot assist with your application or achieve your stated goals, we will provide a full refund. Once work has commenced and been delivered according to our service agreement, refunds are at our discretion based on the specific circumstances.

Confidentiality

We treat all client information as confidential and will only share it with government agencies as necessary to process your applications, or as required by law. See our Privacy Policy for detailed information about data handling.

Limitation of Liability

To the maximum extent permitted by Australian law, opal-moor is not liable for:

• Delays in processing caused by government agencies
• Rejection of applications due to ineligibility or policy changes
• Changes to benefit programs or eligibility criteria
• Decisions made by government agencies regarding your applications

Our liability is limited to the fees paid for the specific service in question.

Intellectual Property

All content on the opal-moor website, including text, graphics, logos, and images, is the property of opal-moor and protected by Australian copyright law. You may not reproduce, distribute, or create derivative works without our written permission.

User Conduct

You agree not to:

• Use our services for any unlawful purpose
• Provide false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with other users' access to our services
• Use our services to commit fraud or misrepresent your circumstances

Professional Standards

We maintain professional standards in all client interactions and application preparation. We reserve the right to decline service or terminate a client relationship if we believe there is misrepresentation, fraud, or behavior inconsistent with our values.

Third-Party Links

Our website may contain links to government websites and other resources. We are not responsible for the content, accuracy, or practices of third-party sites.

Modification of Services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify existing clients of significant changes.

Dispute Resolution

In the event of a dispute, we encourage good-faith negotiation as the first step. If resolution cannot be reached, disputes will be handled according to Australian law, with jurisdiction in the courts of New South Wales.

Severability

If any provision of these Terms of Use is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms of Use, along with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and opal-moor regarding use of our services.

Changes to Terms

We may update these Terms of Use periodically. Continued use of our services after changes are posted constitutes acceptance of the modified terms. We will notify existing clients of material changes.

Contact Information

For questions about these Terms of Use, please contact:

Email: [email protected]
Address: Level 8, 147 Pitt Street, Sydney NSW 2000, Australia

Governing Law

These Terms of Use are governed by the laws of New South Wales, Australia. Any legal proceedings must be brought in the courts of New South Wales.