Privacy Policy

Introduction

opal-moor respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, mailing address)
• Financial information necessary for benefit applications
• Employment and income details
• Health information (only when required for specific benefit applications)
• Correspondence with our team

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process benefit applications on your behalf
• Communicate with you about your applications and our services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Information Sharing

We do not sell your personal information. We may share your information with:

• Government agencies (Services Australia, Centrelink, NDIS) as necessary to process your applications
• Healthcare providers when you authorize us to obtain supporting documentation
• Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Application records are typically maintained for seven years as required by Australian law.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

We use cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected]
Address: Level 8, 147 Pitt Street, Sydney NSW 2000, Australia